BENEFITS DIRECT · POLICIES & ACCESS

Communication and Consent

Effective October 9, 2026. This website does not collect lead forms or enroll visitors in an automated marketing or SMS program.

Permission to respond

Calling or emailing Benefits Direct requests a response about your inquiry. It does not authorize insurance enrollment, Marketplace account access, a Medicare Scope of Appointment, third-party lead sharing or automated marketing calls or texts. Contact info@benefitsdirect.org or (614) 420-2418 to stop further inquiry follow-up. Withdrawal does not cancel coverage.

Marketplace assistance

Before accessing or updating a Marketplace application, the agent must obtain and document your permission, including the consumer and agent identities, purpose, scope, duration, date and a method of withdrawal. Application accuracy and required attestations must be reviewed and confirmed separately before submission. Clicking an external quote link does not provide those authorizations. Required documentation is retained at least 10 years when 45 CFR 155.220 applies. See the CMS model consent form.

Medicare appointments and information sharing

Medicare interactions use applicable Scope of Appointment, recording notices and other required disclosures. Marketplace consent does not authorize Medicare enrollment. Disclosure of Medicare lead information to another third-party marketing organization requires recipient-specific consent where required by CMS rules; a general website inquiry does not provide it.

Text messages and automated marketing

No SMS opt-in is collected here. A phone call, email, calculator entry or external quote link does not subscribe you to marketing texts. If a separate text program is offered, it must explain the sender, purpose, message frequency, automated technology where applicable, message and data rates, STOP opt-out and HELP instructions, privacy policy and program terms before you opt in. Marketing consent must be optional and is not required to buy insurance. Those instructions apply to an actual disclosed text program; this page does not activate one.

Secure communication

Do not send Social Security numbers, Medicare IDs, payment details or medical records by ordinary email or social message. Ask for an approved secure channel. See our Privacy Policy and Security and Data Protection notice.